Troubleshoot: Pairing Bluetooth to Device

Purpose:

If you are having issues pairing your device with the RepairSolutions 2 app, this guide will assist you in resolving this issue.

The Most Common Issues with Pairing

We have identified some of the most common reasons why your handheld tool or dongle is not appearing in the "Searching for Scan Tool." screen.

1. Users are leaving the app and pairing it with their device in Bluetooth settings. Do not do this, stay in the app and pair it with your device in the app. Pairing outside the app in your Bluetooth settings makes it so the hardware is no longer discoverable by the app. If you have already paired with the device in on this screen, turn your Bluetooth off->on to disconnect them and return to the app's pairing screen.

2. If on android, users are tapping on cancel when asked to turn on Location Services. For our type of Bluetooth to work we need your Location Services to be turned on. Location Services for android is similar to how Apple devices ask to turn on Bluetooth for our technology. We need the service turned on to communicate with your handheld or dongle. We do not need or use your location in any way. When asked for location services, please tap Ok.

3. If on android, your location services are default off for this app. For some users, their location services are by default off for all apps. The app will not ask them to turn it on. To resolve this, please go into your settings and find RepairSol2, tap it, find location services, and switch it on. Then return to the app, close it, and restart the process.

4. If using a handheld and trying to pair as soon as you are plugging the handheld into the vehicle. Focusing on the tool, please plug it in, and let it pull the OBD2 codes first and display them. Then use the app to connect to it. Some users are trying to pair them with their handheld too quickly while it is busy booting up or scanning, and as a result, the pairing process will fail.

5. If using dongle, please plug in the unit all the way until you see a solid green light come on. Some users were not properly plugging in their dongle to the OBD2 port, and the dongle would either not light up or be blinking. Please plug in the unit until the light is solid.

6. If all above fails, please make sure your vehicle is able to crank up and start. If you are not able to start your car, then the scan tool will not work as it cannot communicate with your car's computers. Without access to your car's computer, the dongle cannot pull data from it to assist you with diagnosis. In cases like this, it is recommended that you begin your diagnosis by looking at why your vehicle won't start. The issue may be your batteries, connection cables, alternator, or an issue with the starter.

Step by Step:

If you were not able to find your issue above and resolve it. Please follow this step-by-step process to help ensure your pairing process goes smoothly:

1. Delete the app & reinstall it

2.Make sure that your cellular data and cell services are turned on

3.Tap Connect Scan tool, you may get a popup, please tap Ok, as this allows our BLE connection to work

For iPhone: "RepairSol2" Would like to Use Bluetooth - Tap Ok
For Android: Allow Location Services - Tap Ok
- Location services is required for Bluetooth Low Energy (BLE) to work. Our products use BLE to connect to the phone.
- Innova does not access your location data.

4. 1 of 3: Turn Bluetooth ON

Turn your Bluetooth off & on
Turn off / disconnect other connected Bluetooth devices
Do not pair with your scan tool through your settings, see #1 above

5. 2 of 3: Plug the scan tool into your vehicle

If using a dongle, plug it in until the dongle lights up with a solid green light. If is blinking, it is not seated all the way in the plug. If it is plugged in and the light is off, it is possible that the dongle isn't seated properly, or your vehicle may have an issue providing power. See #6 above.
If using a handheld, plugging it in will allow it to quickly boot up and start scanning OBD2 codes. Allow it to finish scanning these codes first before proceeding to the next step.

6. 3 of 3: Start your vehicle

7. Tap on your tool when it appears in the app.

Step-by-Step Guides

Still having issues?

Please contact us by clicking on the "Contact us" icon on the bottom right.