Innova 1000: Android Troubleshooting

Purpose

If you run into any trouble with pairing or scanning your vehicle using Repairsolutions 2, follow these steps to resolve them.


Step 1: Check Dongle

  • Ensure Connection: Verify the dongle is securely plugged into the vehicle’s OBD2 port and lights up or blinks.
  • Fuse Check: If there’s no light, check if the accessory plug (cig lighter) works (it shares a fuse with the OBD2 port). Replace any blown fuses as needed.
  • Vehicle Test: No light still? Try the dongle in another vehicle to rule out a defect.

Step 2: Vehicle Ignition

  • Key Vehicles:
    • Turn the key fully right, stopping just before it starts the engine.
    • If cabin fans don't turn on, turn it once more.
  • Push-to-Start:
    • Press and hold the start button without pressing the brake.
    • The radio may turn on; continue holding the start button.
    • Keep holding the start button until the car is in 'Run' mode, when dash lights and cabin fans turn on.
  • Troubleshooting: If you still cannot pair or scan, fully start the vehicle.

Step 3: Bluetooth Setup

  • Bluetooth On: Turn on your device's Bluetooth.
  • Avoid Pairing: Do not pair with the dongle in your Bluetooth settings. Pairing will be done inside the app. Attempting to pair in your phone's Bluetooth settings will disrupt in-app pairing.
  • Already Paired?: To resolve:
    • Unpair the dongle in Bluetooth settings.
    • Keep your phone's bluetooth on.
    • Unplug and plug in your dongle; a light on the dongle should turn on and start blinking.
    • Open RepairSolutions2 to complete the pairing process.


Step 4: Enable ‘Location Services’

To use our Bluetooth features, Android users must enable Location Services. This is a technical requirement, not for tracking. Your privacy is important; we don’t track or store your location. Enabling Location Services is necessary for Bluetooth to work.

For Android 11 and below
For Android 12 and above

Step 6: Android Version

If you're using an older android OS and facing Bluetooth issues, updating to Android version 7 or above can resolve these problems.


Step 7: Restart App

Force quit the app and reopen it, following the previously mentioned steps.


Step 8: Restart your Device

Restart your Android phone or tablet by pressing and holding the Home and Power buttons until the device shuts off and then turns back on.


Step 9: Step by Step Pairing Video

Pairing with Android 11 or lower.

Pairing with Android 12 or higher.

If the above steps don’t help, please get in touch with our support team. We're here for you from Monday to Friday, 6 AM to 6 PM PST. You can contact us through the app or click the red bubble at the bottom right of the screen if you're on a computer.

If you prefer the older guide, please click here.

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