RepairSolutions2: How to report an issue
Step 1 – Open the RepairSolutions2 App.
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By default, opening the RS2 app will show the Home screen. |
Step 2 – Select the Menu list icon.
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Select the Menu list icon in the upper right corner of the screen. |
Step 3 – Select the Support dropdown menu.
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To report an issue, in the Support dropdown menu, you will find links for the following support features:
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Step 4 – Select Report an Issue.
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Select Report an Issue to navigate toward the Report App Issue page. |
Step 5 - Input your issue in the Text Box.
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You will be prompted to write your issue in a text box. You are given a minimum of 50 characters and a maximum of 1,000 characters for your report. After you write down your issue, select Start Data Capture to begin replicating the issue in the RS2 app. |
Step 6 - Begin replicating your issue in the RepairSolutions2 App.
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Once you select Start Data Capture, a purple banner will appear at the bottom of your screen indicating that the app is recording your screen. You may now replicate your issue within the RS2 app. After you are done replicating the issue, select Done on the right side of the purple banner. |
Step 7 - Select Share Data to send an issue report.
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After you select Done and are done with replicating the issue, select Share Data to send your issue report to our customer service team. |
Step 8 - Verify App Issue has been Reported.
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A confirmation email will automatically be sent to your account's email address notifying you that we have received your issue report. Our customer service team will then review your issue and get back to you shortly. |
